1. The request
You describe the situation in your own words, with as much or as little detail as you have. There is no form to fill beyond a name, an email address and the message itself. The first reply confirms that the request has been received.
How the work is organised
From first message to a working plan
Every engagement at Bigakya Business Solutions follows the same simple shape: a request arrives, the task is clarified, a proposal is discussed, and the work begins. Nothing in this sequence requires a physical meeting, so the whole process runs online, in writing and in calls, in the hours that suit you.
This page describes the process in general terms, because every inquiry is different. What stays constant is the structure: you always know which stage you are at and what happens next.
If you would like to see how inquiries are handled and how fees are formed before you write, the transparency policy explains both in plain language.
Four stages, no guesswork
The work moves through four clear stages. Each one ends with something concrete on your side: a clarified question, a written proposal, or a documented result.
2. Clarifying the task
Before any advice is given, the task is put into focus. Questions are asked until the actual problem is separated from its symptoms. At the end of this stage you receive a short written summary of what will be looked at.
3. Discussing the proposal
A proposal describes the suggested scope, the format of the work and how the cost is formed. You read it, ask questions, and decide without pressure. Nothing starts until you confirm in writing that the proposal works for you.
4. The work itself
The agreed work is carried out in the format set out in the proposal: research, a written review, a working session, or a combination of these. Findings are delivered in a form you can act on, not as abstract commentary.
The same stages apply whether the engagement is a single advisory session or a longer piece of analysis. A broader overview of the practice and its services is on the home page.
After the consultation
A consultation is not the end of the process. What follows it — written conclusions, a checklist, a short action plan or a follow-up exchange — is agreed individually for each engagement, so the result matches the way you work rather than a fixed template.
If new questions appear later, they are treated as a new request and go through the same clear stages described above. Details of any follow-up support are settled by request.
To read more about advisory formats and what each of them is suited for, see the page on advisory services in plain language.