Terms of service

Scope of services

Bigakya Business Solutions provides business consulting services online for an English-speaking audience. Consulting covers general business matters: reviewing how a business is organised, discussing growth questions, and structuring decisions in plain language. Consulting is informational in nature and does not constitute legal, tax, audit, or financial advice.

The specific subject of each engagement is agreed individually after an inquiry is received. Where a request falls outside the scope of the services, this is stated in the reply so you can decide how to proceed.

How inquiries are handled

Inquiries are sent through the form on the contacts page or by e-mail. An inquiry is treated as a request for information, not as a confirmed order. A reply is sent to the address you provide, and any next steps, including the format and cost of further work, are agreed in that correspondence.

When you send an inquiry you agree that the details you provide are processed as described in the privacy notice. Please provide accurate contact details so the reply can reach you.

Format of work

Work is carried out remotely. Consultations are held online by video call or in writing, as agreed with you. Materials and recommendations are delivered in electronic form. Scheduling, preparation, and the exchange of documents are arranged individually for each engagement.

Details of how inquiries move from first contact to a finished consultation are described on the transparency page.

Fees and payment

Fees are quoted on request and are agreed with you in writing before any paid work begins. No payment is due for sending an inquiry. If a fee applies to further work, the amount, currency, and payment method are confirmed in the correspondence before the work starts.

Cancellation and withdrawal

A scheduled consultation can be cancelled or rescheduled by replying to the confirmation message. Any rights you may have under the consumer protection law applicable to your situation remain unaffected by these terms.

Limitation of liability

Consulting output reflects general business considerations and the information you provide. Decisions remain yours, and no specific business outcome is promised or guaranteed. Liability is limited to what the applicable law allows and does not extend to indirect losses arising from decisions made on the basis of a consultation.

Complaints

If something in the work does not match what was agreed, send a message describing the issue. Complaints are reviewed, and a substantive reply is provided. If the matter cannot be resolved this way, you retain the rights available to you under the applicable law.

These terms may be updated; the version published on this page is the one that applies. Effective date: 1 January 2026.